Refund Policy

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order if the exact item is still in stock.

 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 

Returns

We do not accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, however, we have established this policy to protect our business and maintain fairness for all of our customers.

 

Lost or Stolen Packages

turksgear.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, TURKS will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.